Jilivoe Privacy Policy — Your Data, Our Responsibility

Jilivoe ("We", "Platform") is an internationally licensed online Sports Betting service. We believe your personal data belongs to you — we use it only to the extent necessary to provide our services.

This privacy policy applies to jilivoe's website, mobile app, and related services. It clearly outlines what data we collect, why we collect it, how we store it, and when we share it.

This policy was January 2026last updated on. Any future changes will be posted on this page, and you will be notified directly before any significant updates take effect.

Jilivoe collects two types of data — what you provide directly and what is automatically gathered while you use the platform.

Information you provide directly

• Identity Information: Full name, date of birth, nationality
• Contact Information: Mobile number, email address
• Identity Verification (KYC): Copy of NID or passport, selfie photo
• Financial data: Payment method details (Mobile Pay/Nagad number, etc.)
• Support contact: Messages sent via chat or email

Automatically collected data

• IP address and device information (OS, browser version)
• Login timestamps, betting history, and transaction records
• Cookies & session data
• Navigation patterns on the platform

Jilivoe uses your personal data only for specific, legitimate purposes. We never collect or use data unnecessarily.

• Account management: To complete registration, login, and KYC verification
• Service Delivery: To process betting, payment, and withdrawal requests
• Security & fraud prevention: To detect and prevent suspicious activity
• Legal Obligations: To comply with directives from regulatory authorities
• Customer Support: To resolve your issues and provide support
• Contact: To send important updates, promotions, and notices (you may opt out at any time)
• Service Improvement: To improve the user experience

Jilivoe may share certain information with third parties only in limited and specific circumstances. Those circumstances are clearly outlined below:

When data may be shared

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay and Nagad to process transactions
• KYC service provider: With licensed providers for identity verification
• Legal authorities: Under a court order or lawful demand from a regulatory authority
• Anti-fraud system: With specialized security services to prevent fraud

In all such cases, jilivoe maintains strict agreements with third parties — they may only use the data for the specified purpose and nothing else.

Jilivoe uses cookies and similar technologies to make your platform experience smooth and secure.

Cookie types and purposes

• Essential cookies: To keep your login session active and store security tokens — the platform cannot function without these
• Functional Cookies: To remember your preferred language and settings
• Analytics cookies: To understand which parts of the platform are used most (without identifying individuals)

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Jilivoe follows the highest industry standards to protect your personal information. Security isn't just a rule for us — it's a commitment.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption
• Two-factor authentication (2FA): An extra layer of security at login
• Firewall & DDoS protection: Servers are protected against external attacks
• Regular Security Audits: Independent third-party experts conduct regular system audits
• Restricted access: Only authorized personnel can access data on a need-to-know basis
• Data backup: Data is securely backed up to prevent any loss

Jilivoe does not retain your data longer than necessary. However, certain data must be kept for a specified period due to legal obligations.

• Active account data: retained for as long as the account remains active
• KYC and transaction records after account closure: typically 5 years (as required by law)
• Support chat records: 2 years after the issue is resolved
• Cookie data: until end of session or up to 12 months

Once the retention period expires, data is securely deleted or anonymized.

You have full control over your data at jilivoe. The following rights are yours:

To exercise these rights Help Center Contact us or send an email to support@jilivoe.im. We will respond within 30 days.

Jilivoe does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor registers using a false age, the account will be suspended as soon as this is discovered and all associated data will be deleted immediately.

If a parent or guardian believes their child is using jilivoe, they should immediately contact Support let us know.

Jilivoe may update this privacy policy due to business changes, legal requirements, or service improvements.

• You will be notified by SMS or email before any significant changes
• All updates will be published on this page with the effective date
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: privacy@jilivoe.im
• Support: Help Center to start a live chat or submit a ticket

We typically respond to privacy-related requests within 7 business days. Complex requests may take up to 30 days.