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Jilivoe Help Center — Find answers to all your questions, right here

From opening an account to making a withdrawal — the jilivoe Help Center has you covered. Select a topic below or search directly for what you need.

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Average Response Time
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What do you need help with?

Choose a category below — each one includes a detailed guide

Account Registration
New account registration, verification, and login issues
12 Guides
Deposit
How to deposit via Mobile Pay, Nagad, and Rocket — rules and troubleshooting
9 Guides
Withdrawal
Withdrawal methods, processing times, and limits
8 Guides
Betting Rules
Understanding odds, bet types, and how results are settled
15 Guides
Bonuses & Promotions
How to claim your welcome bonus, free bets, and other offers
7 Guides
Security
Password changes, two-factor authentication, and account security
6 Guides
Mobile App
jilivoe app download, installation, and usage issues
5 Guides
Responsible Gaming
Setting limits, self-exclusion, and how to get support
4 Guides
jilivoe

Complete Guide to Making a Deposit

Depositing at jilivoe is quick and easy. All of Bangladesh's most popular mobile banking methods — Mobile Pay, Nagad, and Rocket — are fully supported. Follow the step-by-step guide below to get started.

Deposit with Mobile Pay

To deposit via Mobile Pay on jilivoe, log in to your account and go to the "Deposit" section. Select Mobile Pay and send payment to jilivoe's designated merchant number. Once the payment is complete, copy the transaction ID and paste it into the provided field. Your jilivoe wallet is typically credited within 5 minutes.

  • Minimum deposit: ৳500
  • Maximum Single Deposit: ৳1,00,000
  • Processing Time: 1–5 minutes
  • Fee: 0% (jilivoe charges no extra fees)

Deposit with Nagad

Depositing via Nagad follows the same process as Mobile Pay. However, when making a payment through Nagad, make sure to use the "Payment" option — not "Send Money". Using the wrong option may delay your refund. The jilivoe support team can assist in such cases.

What to Do If Your Deposit Fails?

Network issues can sometimes cause transaction delays. In that case:

  • Wait 15 minutes first — most of the time it resolves on its own
  • Check whether the transaction has been confirmed in your mobile banking app
  • Note your transaction ID, amount, and time, then contact jilivoe support
  • Reaching out via Live Chat typically gets you a resolution within 2 minutes
Important

Always deposit from your own mobile banking number. Payments sent from a third-party number may require additional verification to process.

Withdrawal Guide

Withdrawing your winnings on jilivoe is quick and easy. Mobile Pay and Nagad withdrawals are usually processed in just 5–10 minutes, though a few conditions apply.

Withdrawal Terms

  • Minimum withdrawal: ৳500
  • Daily Maximum: ৳50,000
  • Wagering requirements must be met before bonus funds can be withdrawn.
  • Account verification must be completed
  • Your deposit and withdrawal method should be the same

Withdrawal Taking Too Long?

Most withdrawals are processed automatically. However, some cases may require a manual review for security verification — especially for larger amounts. This can take up to 24 hours. jilivoe will always notify you by email or SMS.

Quick Help
Account Registration Rules
Reset Password
Trouble with Deposits
Check Withdrawal Status
Where can I find my bonus?
App Installation Guide
Secure Your Account
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Last updated: Today, 9:00 AM
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Jilivoe's support team is always on hand — with an average response time of just 2 minutes.

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A Guide for First-Time jilivoe Users

New here? No worries — just follow these 5 steps to get started

1
Register for Free
Signing up on jilivoe only requires your name, mobile number, and password. The whole process takes under 3 minutes — no documents needed.
2
Verify Your Mobile Number
After registration, you'll receive an OTP on your mobile to verify your number. Without completing this step, deposits and withdrawals will not be available.
3
Make Your First Deposit
Deposit easily via Mobile Pay, Nagad, or Rocket. You can start with as little as ৳500. A welcome bonus is available on your first deposit.
4
Pick Your Favorite Match
Bet on cricket, football, or any sport you like. New to betting? Check out jilivoe's analysis and betting tips — all available in Bangla.
5
Withdraw Your Winnings
Winnings are credited to your wallet. Go to the "Withdrawal" option, enter the amount, choose your method, and submit. The money will reach your mobile in 5–10 minutes.
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Tips: Stay Safe
Never share your password with anyone. jilivoe staff will never ask for your password or OTP. If someone does, it's a scam.

Payment Method Comparison

Full details on all payment methods supported by jilivoe

Method Deposit Limit Withdrawal Limits Processing Time Fee Status
Mobile Pay ৳500 – ৳1,00,000 ৳500 – ৳50,000 1–5 minutes 0% Active
Nagad ৳500 – ৳1,00,000 ৳500 – ৳50,000 1–5 minutes 0% Active
Rocket ৳500 – ৳50,000 ৳500 – ৳25,000 5–15 Minutes 0% Active
Bank Transfer ৳10,000 – ৳5,00,000 ৳10,000 – ৳5,00,000 1–24 hours 0% Selected
jilivoe

Most Frequently Asked Questions

Answers to the most common questions received by the jilivoe support team

📱 Account & Login

Click the "Forgot Password?" link on the login page. Enter your registered mobile number to receive an OTP. Use the OTP to set a new password — the whole process takes about 2 minutes. If your mobile number has also changed, contact jilivoe support directly.

No. Under jilivoe's policy, each person may only hold one account. Opening multiple accounts from the same device or the same mobile number is strictly prohibited and may result in account suspension.

Standard mobile number verification is instant. However, large withdrawals may require National ID verification, which is typically completed within 24 hours. Clear, accurate documents will speed up the process.
💰 Deposit & Withdrawal

First, wait 15 minutes. If the balance still hasn't updated, check your mobile banking app to confirm the transaction went through. Then contact jilivoe Live Chat with your transaction ID, date, and time. Most issues are resolved within 10 minutes.

Mobile Pay and Nagad withdrawals typically take 5–10 minutes. Rocket may take up to 15 minutes. Bank transfers take 1–4 hours. For large amounts or security verification, it can take up to 24 hours — jilivoe will keep you updated.

No — to withdraw bonus funds, you must first meet the wagering requirements. Each bonus has a specific wagering multiplier, which is detailed in the bonus offer. Once the wagering is complete, the earned portion of the bonus becomes withdrawable.
🎯 Betting

If a match is cancelled or abandoned, jilivoe automatically refunds the full bet amount. This is usually credited to your jilivoe wallet within 1–2 hours. Specific rules apply for partially completed matches.

Once a bet is submitted, it generally cannot be cancelled. However, a "Cash Out" option may be available for certain bets before the match begins. This does not apply to all bets or all matches. Always review all details carefully before placing a bet.
🔒 Security

Change your password immediately and notify jilivoe support. The support team can review your account's login history and lock the account if needed. Never share your password or OTP with anyone.

Yes. jilivoe uses SSL encryption and your personal information is never shared with any third party. To learn more, Privacy Policy here.
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Contact Us Directly

If you can't resolve it yourself, the jilivoe support team is always ready to help.

Live Chat
The fastest way to get help. jilivoe's Bangla-speaking support agents respond in just 2 minutes on average.
Online Now
Email Support
Send an email for complex issues. jilivoe typically responds with a detailed answer within 2–6 hours.
support@jilivoe.im
Phone Support
For urgent matters, call jilivoe's hotline to speak with someone directly. Available from 8:00 AM to 12:00 midnight.
8:00 AM – 12:00 AM
Beware of Fraud

Jilivoe representatives will never contact you via WhatsApp, Facebook, or Telegram to ask for your password, OTP, or banking details. Only reach out through the official jilivoe website's live chat or email.

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Don't have a jilivoe account yet?

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